FREQUENTLY ASKED QUESTIONS

Q. What is the directory structure for my hosting account?
A. When logging in with FTP, you will see the following directory structure:
WEB - This is the root folder for your web-site. Store your HTML/ASP files in this folder.
DATA - This folder is for storing data (Access, TXT, etc) to be used by your scripts. Storing data in this folder will keep web users from being able to access it.
LOG - Folder contains log files generated throughout the day. These files are processed by our statistics program and displayed in the control panel.

Q. I can't receive e-mail with Microsoft Outlook?
A. Use the following e-mail account server settings:
  Incoming Mail (POP3) - MAIL.YOURDOMAINNAME.COM
  Outgoing Mail (SMTP) - MAIL.YOURDOMAINNAME.COM
  Account Name - YOUREMAILADDRESS@YOURDOMAIN.COM
  Password - YOUR ASSIGNED PASSWORD
  My Server Requires Authentication - CHECKED

Q. I can't send e-mail with Microsoft Outlook?
A. Our e-mail server requires SMTP Authentication. This security option allows only someone with an account on our server to send (relay) messages to other internet e-mail addresses. All major e-mail applications support SMTP Authentication. Be sure to read our e-mail support section which details how to configure most major mail clients.

Q. How do programatically send an e-mail from my HTML page?
A. All hosting accounts have use of a virtual CGI directory containing a FormMail.ASP script. Call this script from your HTML <FORM> including the following parameters:
  FROM - Required - E-Mail address of sender
  TO - Required - E-Mail address of recepient
  SUBJECT - Required - Subject of e-mail
  REDIRECT - Web page to redirect to after sending e-mail message
  All other <INPUT> tag elements will be sent in the message body

Parameters can be supplied as <INPUT> tag elements or on the query string (eg. "/cgi/formmail.asp?from=sales@domain.com&to=test@test.com&subject=testmail")


Q. How do programatically send an e-mail using Active Server Pages?
A. Our servers also support CDONTS, which allows you to send an email with an ActiveX Object. Please see Microsoft's MSDN article for more information.